Facebook doesn't recognize my device. I can't login. I don't… (2025)

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Facebook doesn't recognize my...

Facebook doesn't recognize my device. I can't login

Technician's Assistant: The Computer Expert can help you recover your account. Do you have an email address or phone number linked to it?

Yes

Technician's Assistant: Are you logged into your account on any other devices?

Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.

I don't know my current password

Submitted: 1 year ago.Category: Computer

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Answered in 5 minutes by:

8/27/2023

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Francisco, Computer Hardware Engineer

Category: Computer

Satisfied Customers: 15,015

Experience: Expert

Verified

Hello! Welcome to JustAnswer. Thank you for choosing our service. I'm Francisco and I'm here to help you resolve your technical issue. JustAnswer is an independent paid-support chat that connects you with experts in various fields, including technical support. We are not affiliated with any specific brand or company and are here to provide you with the best possible solution to your problem.

I see that you are having issues with your Facebook account. Is that correct?

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

If you're having trouble logging in to your Facebook account because your current password ***** working, you can reset your password ***** following these steps:
Go to the Facebook login page at https://www.facebook.com/login/identify
Enter the email address or phone number associated with your account.
Choose the option to receive your reset code via email or phone, depending on which one you have access to.
Check your email or phone for the reset code and enter it on the Facebook page.
Create a new password ***** your account.
Once you've created a new password, you should be able to log in to your account again.

Customer replyreplied 1 year ago

Facebook doesn't recognize my device

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

I see. Have you tried to put the OTP from your device or notification from email or phone number?

Customer replyreplied 1 year ago

OTP?? YES phone number. Facebook will not send notification to my device

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Are you still able to access your Facebook using a computer or other device?

Because you will need to approve it from the Facebook notification.

Customer replyreplied 1 year ago

NoOnly use Facebook on my cellphone

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Then you will need to fill up this form. https://www.facebook.com/help/contact/180237885820953

On the link please select Facebook account but I can't access my data then fill the up the form.

Customer replyreplied 1 year ago

I've already tried that form. It takes me in circles because Facebook doesn't recognize my device and I don't have the current password

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Can you try to reset it first using this link? Go to the Facebook login page at https://www.facebook.com/login/identify Enter the email address or phone number associated with your account. Choose the option to receive your reset code via email or phone, depending on which one you have access to. Check your email or phone for the reset code and enter it on the Facebook page. Create a new password ***** your account.

Customer replyreplied 1 year ago

Option to reset code doesn't come up

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Enter the email address or phone number associated with your account. Then select try another way if the method didn't work for you.

Customer replyreplied 1 year ago

I did

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

If you are still unable to recover your Facebook account using the previous methods, you can submit a request for help through Facebook's account recovery form. Please fill out the form completely and provide as much information as possible about your account to expedite the recovery process.
To access the form, please go to this link: https://www.facebook.com/help/contact/183000765122339. You may be required to provide a government-issued ID to verify your identity. Once submitted, Facebook's support team will review your request and help you regain access to your account as soon as possible.

Customer replyreplied 1 year ago

Too much bull. How do I permanently delete Facebook

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

If you can still see your original account when you search for it on your new account, you can try to recover your photos by saving/downloading them individually and re-adding your friends. After you recover your photos and re-add your friends, please report your original account by going to the profile page, clicking the three-dot icon, and choosing the Report option on the list to have it disabled. Please ask your friends to have your original account reported too.

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

If you have any questions or need further clarification, please don't hesitate to let me know. I'm here to help and will do my best to provide you with the information and assistance you need. Type your question or concern in the chat, and I'll respond quickly.

Tech Support Specialist:Francisco, Computer Hardware Engineerreplied 1 year ago

Thank you for choosing JustAnswer! I'm glad that I was able to help you with your concern. If you have any further questions or if there is anything else that I can assist you with, please don't hesitate to ask. I am always here to help. Have a wonderful day, and stay safe!

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